MIDA offers the following assistance to investors:

1. Direct consultation and co-operation with relevant agencies at both the Federal and State levels in matters such as:
   • Securing infrastructural facilities, including land, factory sites, electricity and water supplies, telecommunication and others,
   • Expediting approvals relating to Building Plans, Certificate of Fitness and Business Licences
2. To handhold and assist investors in obtaining all necessary approvals for projects until they are operational
3. To extend support to existing companies in planning expansion, diversification and other reinvestment of their projects
4. To facilitate visits and site investigations and supply chain infrastructures.

To further enhance MIDA’s role in assisting investors, senior representatives from key government agencies are based at MIDA’s Headquarters in Kuala Lumpur to advise investors on government policies and procedures. These representatives include officials from the Department of Labour, Immigration Department, Royal Malaysian Customs, Department of Environment, Tenaga Nasional Berhad and Telekom Malaysia Berhad

MIDA evaluates the following:

• Manufacturing Licence under the Industrial Coordination Act, 1975
• Incentives
• Exemption from Custom Duties
• Expatriate Posts
• Status for regional establishments
• Status for R&D company
• Matching Grants

Effective from 17 June 2003, foreign investors can now hold 100% equity for all investments in new projects, as well as expansion or diversification projects by existing companies in the manufacturing sectors, irrespective of the level of exports.

To further enhance MIDA's role of assisting investors, senior representatives from key agencies are stationed at MIDA's headquarters in Kuala Lumpur to advise investors on government policies and procedures. These representatives include officials from the Department of Labour, Immigration Department, Royal Customs Malaysia, Department of Environment, Tenaga Nasional Berhad and Telekom Malaysia Berhad.

A company with shareholder’s fund of RM2.5 million and above OR full-time manpower of 75 people or more can apply for a Manufacturing Licence.

Manufacturing Licence will be approved within four weeks (normal track) from the date of complete information received or two days from the date of complete information received for non-sensitive activities.

All applications received will be issued an acknowledgement letter which will state the names of the Officer / Deputy Director / Director of the relevant Industry Division. Applicants are advised to contact the respective officers on the application status.

The applicant may obtain a ‘Confirmation Letter for Exemption from Manufacturing License’ by submitting their application via https://investmalaysia.mida.gov.my/EIP/InvestMalaysia.aspx and should submit a copy of the following documents:-

• Memorandum and Articles of Association/ Corporate profile from Companies Commission of Malaysia (CCM)
• Business Licence from the Local Authorities (if applicable)
• Manufacturing Process Flow Chart

Applicants may submit their applications via https://investmalaysia.mida.gov.my/EIP/InvestMalaysia.aspx 

There are two major tax incentives for the manufacturing and services sectors:

• Pioneer Status (PS) – Income tax exemption of 70% – 100% of statutory income for 5 to 10 years. Unabsorbed capital allowances and accumulated losses incurred during the pioneer period can be carried forward and deducted from the post pioneer status of the company.
• Investment Tax Allowance (ITA) – An allowance of 60% – 100% on qualifying capital expenditure (factory, plant, machinery or other equipment used for the approved project) incurred within 5 to 10 years from the date the first qualifying capital expenditure is incurred.

A company approved with a Pioneer Status certificate can enjoy income tax exemption between 70% - 100% of statutory income for 5 to 10 years, whereas, for Investment Tax Allowance, a company can get allowances between 60% - 100% on qualifying capital expenditure incurred within a period of 5 to 10 years. For projects with a longer gestation period and high capital expenditure, it would be more beneficial to opt for Investment Tax Allowance. Companies should study the options before applying either for Pioneer Status or Investment Tax Allowance.

A company can apply for the incentives by filling up the relevant forms (ICA1 – 7) that are available on MIDA’s website (http://www.mida.gov.my/home/forms-&-guidelines/posts/).

A company exempted from Manufacturing Licence is eligible to apply for Pioneer Status/Investment Tax Allowance if the products/activities are promoted and the project has fulfilled other related criteria.

You may check from the list of promoted activities & products available in our websites or through our publication ‘Malaysia: Investment in the Manufacturing Sector – Policies, Incentives and Facilities’.

The incentives will be processed, and the decision will be made within six weeks from the date of complete information received.

All applications received will be issued acknowledgement letters which will state the names of the Officer/Deputy Director/Director of the relevant Industry Division. Applicants are advised to contact the respective officers on the application status.

A key post is a post that can be held indefinitely by a foreigner based on the foreign ownership of the company. It is also dependent on the amount of paid-up capital of the company and type of product/industries involved. The approval is subjected to a minimum amount of paid-up capital of the company.

A term post is a post approved for up to 3-5 years for executive posts that require professional qualifications and practical experience, and 2 years for non-executive posts that require technical skills and experience. This is subject to the unavailability of Malaysians to fill up the post. Please check the latest policies and guidelines under the Ministry of Human Resources (https://mohr.gov.my/).

For companies to be eligible to apply for these posts, Malaysians must be trained to eventually take over the posts.

A company can apply to MIDA by using ICA/JA1 form or other relevant forms (please refer to the guidelines in the website). These forms can be downloaded from MIDA’s website ( https://www.mida.gov.my/forms-and-guidelines/)

The applicant can apply by to MIDA using form ICA/JA2 or other relevant forms. These forms can be downloaded from MIDA’s website (https://www.mida.gov.my/forms-and-guidelines/). The evaluation for an extension or additional expatriate post is subject to strong justifications by the company and current Government policies.

The application for expatriate posts will be processed and a decision made within four weeks from the date of complete information received.

Applications for import duty and/or sales tax exemption need to be submitted online via MIDA’s Online Application Portal (https://investmalaysia.mida.gov.my).

Applications for import duty and/or sales tax exemption which involve the following need to be submitted online via https://investmalaysia.mida.gov.my:

• Import duty and/or sales tax exemption on machinery/equipment for selected activities in the Agriculture Sector
• Import duty and/or sales tax exemption on raw materials/component for Manufacturing Sectors
• Import duty and/or sales tax exemption on machinery, equipment and material for companies in selected services sectors as follows;
  1. Research & development (R&D) 
  2. Private higher education institution 
  3. Private higher training institution (science, technical or vocational) 
  4. Tourism project (without accommodation)

Application for MIDA Confirmation Letter or Surat Pengesahan MIDA (SPM) to claim import duty and/or sales tax exemption from the Royal Malaysian Customs Department on machinery/equipment/spare parts/prime movers/container trailers for the following::

• Manufacturers in Principal Customs Area (PCA)
• Companies Engaged in Hotel Business
• Haulage Operators
• Aerospace Maintenance, Repair & Overhaul (MRO) companies

The decision shall be conveyed within 4 weeks from the date of complete information received.

A company applying for the exemption should submit a copy of the following documents:

• Manufacturing Licence issued under the Industrial Coordination Act 1975 or Confirmation Letter for a company exempted from Manufacturing Licence under the Industrial Coordination Act 1975
• Tax incentive approval under the Promotion of Investment Act, 1986 (PIA) or Income Tax Act, 1967 (if applicable)
• Registration certificate or the letter of acknowledgement if the application for the registration certificate is pending for approval from the Department of Occupational Safety and Health (DOSH) (if applicable)
• Company profile (latest printout) generated from Companies Commission of Malaysia (SSM) e-Info Services)
• Flow chart of manufacturing process
• The layout plan for the machinery and equipment in the approved manufacturer’s premise and to indicate where the machinery and equipment will be located

Please refer to the guidelines and procedures for import duty and/or sales tax exemption application in our website on the following link:

https://www.mida.gov.my/forms-and-guidelines/#tab3

Digital certificate applications need to be submitted online via https://mpaychannel.mida.gov.my

Please refer to the guidelines and procedures on the following link:
https://mpaychannel.mida.gov.my/storage/user_guide/mpaychannel_user_guide_v2.3.1_compressed.pdf

 

Effective from 1 January 2011, all applications for duty exemption by manufacturing companies in the Free Industrial Zones (FIZ)/Licenced Manufacturing Warehouse (LMW) for sale of their finished goods to Principal Customs Area (PCA) should be submitted directly to the Royal Malaysian Customs Department/nearest Customs station.

Companies undertaking the following selected services or activities may apply for status and/or incentives and/or expatriate:

• Research and Development;
• Principal Hub;
• Operational Headquarters (OHQ)/ International Procurement Centres (IPC) / Regional Distribution Centres (RDC);
• International Procurement Center/Regional Distribution Centers;
• Integrated Logistics Services (ILS);
• International Integrated Logistics Services (IILS);
• Representative Office/ Regional Office (RE/RO);
• Technical/Vocational/Science Training Institutes;
• Hotels/Tourism Projects;
• Mines Wellness City (MWC);
• Green Technology;
• Waste Eco Park;
• Private Healthcare;
• Cold Chain Facilities and Services; and
• Other Services Activities Promoted under the Promotion of Investments Act, 1986 and Income Tax Act, 1967

Applicants should submit the relevant application forms which can be downloaded from MIDA’s website ( https://www.mida.gov.my/forms-and-guidelines/). The forms also can be obtained from the Business Information Center at MIDA HQ or the nearest MIDA’s office.

The applications will be processed, and a decision will be conveyed to the applicants within six weeks from the date of complete information received.

Within 24 months (2 years) from the date of Incentive Approval Letter. At the same time, the company must achieve 30% of the commercial production within three consecutive months (based on mass production), or the company must have first sales invoice (based on customer order/demand). The company must also submit their audited financial statement at least for one year.

The application can be applied by filling up specific forms. The forms can be downloaded from MIDA website - Post Approval: Application for Pioneer Status Certificate (http://mida.gov.my/forms-and-guidelines/).

The Production Date can be determined as follows:

• If the company’s production is based on mass production, it has to reach 30% of the commercial production/installed capacity within three (3) consecutive months.
• If the company’s production is based on customer demand/order, the first sales invoice should be submitted for the determination of production date.

The application of Pioneer Status Certificate will be processed within 6 weeks starting from the date complete information received by MIDA.

Yes. The company can apply for an extension of Pioneer Status Certificate application to MIDA with a valid reason, within the time period stipulated in the approval letter. The extension of time will be given based on the merits and justification of the application.

The approval of Pioneer Status will be withdrawn, and MIDA will send a 30- days notice for the company to justify. If the company fails to provide answers within 30 days, MIDA will proceed with the withdrawal of the incentive.

Yes. A company is required to provide the company’s seal and verification as a tool to ensure that it is a genuine application and to avoid any misuse of information.

There are two stages in which the company is required to submit the application:

• ITA I – Determination of Effective Date (ITA I form)
• ITA II – Verifications of Compliance (ITA II form)

Forms can be retrieved from here https://www.mida.gov.my/forms-and-guidelines/

A company is given two years from the date of the approval letter to submit an application for ITA I that is the Determination of Effective Date by providing the first qualifying capital expenditure invoice.

A company is requested to submit ITA II application for the Verification of Compliance before they claim to IRB and definitely before the five year incentives period expires.

Yes. A company is required to provide the company’s seal and verification as a tool to ensure the application is genuine and to avoid any misused information.

It will take up to 6 weeks starting from the date complete information received by MIDA.

A formal letter should be submitted to MIDA inclusive of the following documents:

A. For transfer of shares:

• A copy of Manufacturing Licence with the conditions
• Form 24
• Form 49
• Form 32A
• Form of Annual Return
• Board Directors Resolution
• Audited Financial Statements for the past three years
• Export Performance (3 Years) – Certify true copy by an external auditor
• Equity Structure before and after the Transfer of Shares
• Justification for the Transfer of Shares.
• Future Planning (e.g. expansion project, etc.)

(All documents must be certified true copy by the company secretary except for the Export Performance)

B. For waiver of equity condition:

• A copy of Manufacturing Licence with the conditions
• Latest Form of Annual Return
• Audited Financial Statement for the past three years
• Export Performance for the past three years
• Expansion plans and new investments are undertaken/to be undertaken in the future (state details and value of investment involved)
• New Technology or Transfer of Technology proposed and benefits accrued to Malaysia (e.g. employment opportunities, new export markets, etc.)
• Changes in Issued and Paid-Up Share Capital (from incorporation till current date)
• Justification for the proposed waiver

Note: – Where the shares of the company are held by a SDN. BHD. company, a certified copy of the Annual Return Form of the shareholder company (SDN. BHD. company) is required. – Where the shares of the company are held by a BHD company, a certified copy of the Annual Return Form of the shareholder company (BHD company) and a summary of the Register of Depositor/shareholding details is required.

C. Others
(any amendment related to the equity such as change of company’s name, change of shareholder, change of board director, an amendment to the equity structure, etc)

• A letter of request
• A copy of Manufacturing Licence with conditions
• Form 13 (for change of name)
• Equity structure (for change of shareholder)
• Name of current and previous board director (for change of board director)
• Justification to amend the equity structure (for an amendment to the equity conditions)

The equity application (transfer of share and waiver of equity condition, etc.) will take six weeks from the complete information received.

Tax incentives offered to a new and existing company relocating into Malaysia under the Income Tax Act 1967 are as follows:

New Company

• Company relocating its manufacturing facility for eligible activities from any country to Malaysia; or

• Company establishing its new operation in Malaysia; and

• Do not have existing manufacturing operations in Malaysia.

Existing Company

Foreign or locally owned company that has existing manufacturing operations in Malaysia and relocate its manufacturing operation from outside Malaysia for a new business segment. The products from the new business segment are not part of the expansion project for existing products.

A Special Tax Rate is offered to a new company with 0% tax rate on taxable income from the approved business activity for a period of up to 15 years subject to the specified amount of capital expenditure.

• The company meets the definitions of ‘new company’ or ‘existing company’ as outlined under this incentive.

• The company to undertake manufacturing activities excluding the listed activities as in  Appendix A.

• The new company or existing company to incur the first capital expenditure within 1 year from the approval date;

• The company to incur the qualifying capital expenditure within 3 years from the date of the first capital expenditure incurred; and

• The company will be subjected to conditions related to the Employment and Vendor Development Program.

Details of these conditions will be listed in the Tax Incentive Guidelines at MIDA’s website: www.mida.gov.my

For the existing company, this incentive offers an Investment Tax Allowance (ITA) of 100% of qualifying capital expenditure incurred within a period of 5 years. The allowance is offset against 100% from the statutory income of the activity.

The qualifying/eligible capital expenditures are the same as stipulated under the Section 29 (7) Promotion of Investments Act 1986 which are capital expenditure incurred on factory building (excluding land) or any plant and machinery used in Malaysia.

The existing company must keep separate accounts or incorporate a new entity to undertake such activities.

Company may submit an application to the Malaysian Investment Development Authority (MIDA) before
31 December 2021.

Yes. The Authorised Person can be anyone in the company who holds the position of a Manager and above.

Yes. However, the company is required to issue an authorisation letter as confirmation on the consultant’s appointment.

Yes. A company can have more than one (1) employee as the Contact Person to manage its InvestMalaysia account.  

First, each employee is required to register an account with InvestMalaysia Portal before he/she can be added as the Contact Person for the company. Then, the current Contact Person shall edit the Company Profile and click Add Record at the Contact Person section.

For new company that has yet to start commercial production, please select New Manufacturing Licence.

For existing company, please refer to the explanation on the different types of Manufacturing Licence below:-

• Regularisation Manufacturing Licence - an existing manufacturing company (formerly exempted from Manufacturing Licence) that has achieved the Manufacturing Licence threshold criteria that is shareholder’s fund of RM2.5 million and above OR full-time manpower of 75 people or more.
• Expansion Manufacturing Licence - an existing licenced manufacturing company that proposes to undertake an expansion of production capacity of its approved products.
• Diversification Manufacturing Licence - an existing licenced manufacturing company that proposes to undertake a diversification project to manufacture additional products.

Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, you shall be able to select the type of Manufacturing Licence application you wish to apply.

Please update your approved record with MIDA at the Industrial Profile section. Once the record is verified by MIDA, the Action button shall be activated and there shall be a list of Post Licencing / Post Incentive applications available.

No. This is a separate website and does not linked with InvestMalaysia Portal. If you are a new user, please proceed to create new account. 

Currently, the system only accepts payment made from personal bank account (B2C) and not corporate bank account (B2B). Please proceed to make payment using your personal bank account and download the payment receipt as it is a mandatory document to be uploaded during your Digital Certificate registration. 

No. Currently, payment shall only be made online through https://mpaychannel.mida.gov.my

No. Payment is in Ringgit Malaysia (MYR) only.

Not at this moment. 

No. You have to register a new account for the other company.

A Digital Certificate is an electronic signature that verifies the authenticity of the Authorised Person through the use of customised PIN (Personal Identification Number). Digital Certificate authentication ensures that company authorises its trusted representative as the Authorised Person for Digital Certificate purposes. 

A Digital Certificate is required for the submission of application(s) through InvestMalaysia Portal.

The cost of a Digital Certificate is RM1,000 for two (2) years validity period.

Payment for Digital Certificate shall be made via MIDA Payment Channel at https://mpaychannel.mida.gov.my.

Your Digital Certificate registration shall be approved within 1 to 3 working days. Check your registered email address for an email from no-reply@digicert.com.my. There shall be a link for pin creation and pin setup challenge. Click on the link and follow the on-screen instruction. Once you have successfully created your pin, login to InvestMalaysia Portal and go to Company Profile - scroll down to Authorised Person - scroll right and click Verify Digicert. The system shall prompt you to key in your pin. Once done, your Digital Certificate status shall change to Verified and you shall be able to submit your application(s). 

Go to https://mycrs.posdigicert.com.my/. Login and check under the Certificate Management section.

Please check your spam / junk folder. If you could not find the email, please check your company’s IT policy for any restriction from no-reply sender. Your company’s server needs to allow email from no-reply sender to be accepted.

Please contact our Customer Service Officers at 03 - 2267 3633 or log a report at https://investmalaysia.mida.gov.my/EIP/CustomerService.aspx.

Check the information at the Identity Card / Passport No. column of the Authorised Person. Ensure the following and try again:-

• For Malaysian, key in your Identity Card number without dash “-” (e.g.  770101101001)
• For non-Malaysian, key in your passport number without any special characters (e.g. P121234)

Go to POS Digicert MYCRS website at https://mycrs.posdigicert.com.my/. Click the RESET PIN button located at the top right of the webpage. Enter your NRIC or Passport Number. Check your registered email address for an email from no-reply@digicert.com.my. This email contains the link to reset your PIN. Click on the link and follow the on-screen instruction to proceed.

Please verify your Digital Certificate at InvestMalaysia Portal. Go to Company Profile - scroll down to Authorised Person - scroll right and click Verify Digicert. The system shall prompt you to key in your pin. Once done, your Digital Certificate status shall change to verified and you shall be able to submit your application(s). 

Please contact MIDA’s Finance and Accounts Division for assistance. Their contact details are available at the following link https://www.mida.gov.my/staffdirectory/finance-accounts-management-division/.

Please contact POS Digicert at 03 - 8800 8008 or email customercare@posdigicert.com.my.

No. Each company should have their own Digital Certificate. The Digital Certificate is tied to the Identity Card of the Authorised Person and the Registration of Company (ROC) number of the company.

If you have more than one Authorised Person, you must purchase a digital certificate for each additional Authorised Person. The digital certificate will be associated with each Authorised Person's Identity Card and the Registration of Company (ROC) number of the company.

RM1,000 for two (2) years.

Two (2) years and a company shall renew the DigiCert after two (2) years.

6th June 2023

The last revision of price adjustment was made in 2017. MIDA online system has been enhanced since 1st April 2021 which will enable our stakeholders to apply for various services through the InvestMalaysia portal.

Previously, the system is only catered for one (1) application module and now it has been improved up to twenty-five (25) application modules.

This adjustment is necessary due to the increasing costs of maintaining and upgrading our online infrastructure.

SWP provides a seamless, end-to-end solution that enables Approving Agencies (including MIDA) to issue Support Letter throughout the Employment Pass application process until the endorsement of Employment Pass sticker to expatriate. It will be the centralised platform for companies to apply for Support Letter from the respective Approving Agencies or Regulatory Bodies, for the expatriate(s) they wish to employ.

Single Window Platform is also known as Xpats Gateway System, is using the existing ESD Online System to support the platform.  Through Single Window Platform, the company obtains MIDA Support Letter and Employment Pass approval through ESD Online System which has been enhanced and streamlined with all Approving Agencies and Regulatory Bodies.

The Single Window Platform will be officially launched on 15 June 2023.

Through Single Window Platform, it only processes Employment Pass for expatriate.

Companies in the Manufacturing Sector, Selected Services Sector and Representative Office / Regional Office (RE/RO) with approved Status under MIDA’s purview located in Peninsular Malaysia, can now apply for expatriate posts and Employment Passes through the Xpats Gateway System, accessible via the ESD Online System at https://esd.imi.gov.my .

As for companies located in Sabah and Sarawak; and application to obtain RE/RO Status approval, can continue to submit the application for expatriate post support letter through MIDA InvestMalaysia portal at https://investmalaysia.mida.gov.my/ .

DigiCert is required to obtain other approvals via MIDA InvestMalaysia portal as well i.e Manufacturing license / Incentive / Status Approval / Grant / Exemption Letter from Manufacturing License.  One of these documents is a mandatory document in the checklist at Single Window Platform to obtain MIDA Support Letter, as evidence that the company is in the sector under the MIDA purview as in Item 15.

Single Window Platform caters companies to obtain Support Letter from MIDA, Employment Pass approval from Immigration Department of Malaysia through  ESD Online system and Employment Pass endorsement by the Immigration Department of Malaysia, under one platform.

• Manufacturing sector: 

             -  All Sub-Sectors

 

• Selected services sectors:

            - Operational Headquarters (OHQ)

            - Regional Distribution Centre (RDC)

            - International Procurement Centre (IPC)

            - Principle Hub (PH)

            - Global Operation Hub

            - Representative Office / Regional Office (RE/RO)

            - R&D company

            - Hotel & Tourism Projects

            - Technical & Vocational Training Institutions & Other Services

            - Medical Device Testing Laboratory

            - Other services (with MIDA incentives):

                  - Oil & Gas Services

                  - Clean Technology & Environment Management)

                  - Integrated Logistics Services (ILS)

                  - Integrated Market Support (IMS)

                  - Central Utility Facilities (CUF)

                  - Cold Chain Facilities (CCF)

                  - Premium Outlets

All applications will be processed within three (3) working days for category Fast Track and ten (10) working days for Category Normal Track, upon complete submission.

Through Single Window Platform, incomplete applications will not be considered for MIDA Support Letter.

Applications submitted to Single Window Platform are for expatriate positions and together with the incumbents.

MIDA will evaluate and approve for expatriate post; and evaluate and recommend the incumbent for Employment Pass approval.  However, MIDA will not validate the incumbent on security matters i.e. their status (blacklisted/suspect list), outstanding taxation matters, passport details etc.

MIDA Support Letter will be digitally sent to company and the company has a maximum duration of 6 months to initiate for Employment Pass application via the ESD Online System at https://esd.imi.gov.my .

No, there is no restriction to the number of expatriate post/s for company to apply.

The validity of a MIDA Support Letter is six (6) months upon issuance date.

Companies are required to re-apply for MIDA Support Letter via Single Window Platform for a new letter.

Companies are compulsory to upload the following documents:

1. Approval Of Manufacturing License(ML)/Incentive/Grant/Status/Letter Of Exemption From ML
2. Advertisement with MyFutureJobs. However, it is exempted if:

1. Important positions (C-Suite & Key Posts) and expatriate/s with monthly income of RM15,000 and above;
2. Representative Office/ Regional Office (RERO);
3. Investors/Shareholders/Owners;
4. Corporate Transfers/ Placements / Trade Agreements

3. JTK approval under Section 60K, Employment Act 1955
4. The latest Organisation Chart that clearly indicate the existing expatriate/s and the expatriate post/s being applied for.
5. Copy of Passport: All Pages (Full Booklet With Front & Back Pages)
6. Resume of the Expatriate
7. Certificates of Academic Qualifications (Certified True Copy by the Embassy/Notary Public/Company Secretary)
8. Certificates of Academic Qualification
9. Copy of Employment Contract that clearly indicate the expatriate’s salary and term
10. Letter to justify the requirements of the position/s with company letterhead.
11. Copy of Previous MIDA Expatriate Approval Letter (if any)

Companies may proceed to initiate the employment Pass application as follows:

• Log in to ESD Online System at esd.imi.gov.my
• Go and click to “List of Supporting Letter Application” tab.
• Complete your application for final approval by Immigration Department of Malaysia.

Companies will be required to re-apply for the new MIDA Support Letter.

Companies can submit the application to Single Window Platform via Xpats Gateway System under new category.

MIDA expatriate post approval letter approved before Single Window Platform is implemented is still valid for the Key Post and company still can use that approval letter in order to obtain the employment pass by uploading the letter in Single Window Platform.

Companies can choose category New for additional application and category Renew for extension application.

Yes, the rejected notification will digitally be sent to company.

There is no cooling period to re-apply for a new Support Letter.

Yes, companies can use the same MIDA Support Letter to re-apply at ESD Online System, as long as the letter is still valid.

For any clarification, please do not hesitate to contact MIDA through;

• InvestMalaysia portal; or
• The Industry Talent Management & Expatriate Division, MIDA, via email at swp@mida.gov.my or at +603-2267 3633.

The contact information is available on Single Window Platform at Xpats Gateway System, accessible via the ESD Online System at https://esd.imi.gov.my (Contact Us);

• helpdesk@myxpats.com.my ; or +603-7839 7171

As part of MIDA's commitment to enhancing the efficiency and delivering greater services to the investors, we're introducing evaluation and issuance fees for applications submitted to MIDA which will occur gradually, effective from 6th November 2023. These nominal charges include the comprehensive processing applications, producing and delivering the requested documents/status, and maintaining the online system infrastructure and performance.

Further details are available at the F.A.Q(s) on MIDA website and MIDA InvestMalaysia Portal and it can be downloaded from here.

We appreciate your understanding and cooperation as we introduce these fees. Your support is invaluable as we strive to maintain top-notch operations and continue delivering exceptional services.