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Frequently Asked Questions (FAQ)
Q: The login screen freeze and I am getting the message ""Too many failed login attempts. Please try again in a few minutes.""
A: If you have typed in the wrong email and password for more than five times, your account will be locked for 10 minutes. Please try again after 10 minutes with the correct email & password.
Q: At Company Validation page, the system unable to retrieve my company information.
A: Please fill in the exact details for Company Name and Company Registration Number (as registered previously with MIDA). This includes symbol characters (.) and abbreviations (Sdn Bhd).
Q: At Company Profile page, is the Registered Address refers to my company Office Address or Factory Address?
A: The Registered Address refers to the Office Address. Whereas the Factory / Premises Address need to be entered in another sections depending on the forms.
Q: I don't have any account with MIDA. How do I create an account?
A: If you don't have an account, you need to register for a new account to access the new InvestMalaysia system.
Q: Can I add multiple company under my supervision?
A: Yes. You may assign the company under your account and it will be verified by MIDA Admin.
Q: Can I add multiple contact person?
A: Yes. However, each contact person need to have his/her own individual account (registered with MIDA).
Q: The screen turn blank/freeze after I verified my account.
A: If the system screen turn blank/freeze, you are advise to close the tab and re-login into the system.
Q: I'm not at the office, so I am unable to access my company email in order to activate my InvestMalaysia account using public WIFI. What should I do to login to the system?
A: "If you're unable to access the email sent for activation by MIDA InvestMalaysia;
1) Please go to https://investmalaysia.mida.gov.my
2) Register a new account with another accessible email. This is to make sure you can access the new email for email activation
3) You will receive another email activation and once activated, you may log into the system"
Q: The screen turn blank/freeze after I verified my account.
A: If the system screen turn blank/freeze, you are advise to close the tab and re-login into the system.
Q: I'm not at the office, so I am unable to access my company email in order to activate my InvestMalaysia account using public WIFI. What should I do to login to the system?
A: If you're unable to access the email sent for activation by MIDA InvestMalaysia;
1) Please go to https://investmalaysia.mida.gov.my
2) Register a new account with another accessible email. This is to make sure you can access the new email for email activation
3) You will receive another email activation and once activated, you may log into the system
Q: What web browser does the InvestMalaysia supported?
A: InvestMalaysia is supported by all web browser (latest version).