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Frequently Asked Questions (FAQ)
Q: The login screen freeze and I am getting the message "Too many failed login attempts. Please try again in a few minutes."
A: If you have typed in the wrong email and password for more than five times, your account will be locked for 10 minutes.
Please try again after 10 minutes with the correct email & password.
Q: At Company Validation page, the system unable to retrieve my company information.
A: Please fill in the exact details for Company Name and Company Registration Number (as registered previously with MIDA). This includes symbol characters (.) and abbreviations (Sdn Bhd).
Q: At Company Profile page, is the Registered Address refers to my company Office Address or Factory Address?
A: The Registered Address refers to the Office Address. Whereas the Factory / Premises Address need to be entered in another sections depending on the forms.
Q: I don't have any account with MIDA as the previous JPC Online used Webkey to login. How do I create an account?
A: If you don't have an account, you need to register for a new account to access the new InvestMalaysia system.
Q: I don't have any account with MIDA. I usually submit applications using my Manager's Credentials. What should I do?
A: You need to register as a new individual account and when it comes to submitting application, you can use your Manager's credential as Authorized Person (If permitted).
Q: Can I add multiple Authorized Person in the Company Profile?
A: Yes. However, please note that each Authorized Person need to have their own unique Digital Certificate registered.
Q: How do I contact MIDA regarding this online system?
A: Please log any questions/problem encountered via MIDA IT Helpdesk, which is available at the at the Login Page.
Q: I have previously submitted an application to MIDA via InvestMalaysia. Do I have to re-enter detail information (such as company profile, application details) for new application?
A: No. Upon completing your first application through InvestMalaysia, the company & application details will be saved for your company future used. For the next new application entry, the system will prompt a message whether you would like to use the previous details or to re-enter the forms again from the beginning. However, you need to re-attach all relevant supporting documents as each document is unique for each application. Please ensure to update any changes to your company profile.
Q: Can I add multiple company under my supervision?
A: Yes. You may assign the company under your account and it will be verified by MIDA Admin.
Q: Can I add multiple contact person?
A: Yes. However, each contact person need to have his/her own individual account (registered with MIDA).
Q: The screen turn blank/freeze after I verified my account.
A: If the system screen turn blank/freeze, you are advise to close the tab and re-login into the system.
Q: I'm not at the office, so I am unable to access my company email in order to activate my InvestMalaysia account using public WIFI. What should I do to login to the system?
A: If you're unable to access the email sent for activation by MIDA InvestMalaysia;
1) Please go to https://investmalaysia.mida.gov.my
2) Register a new account with another accessible email. This is to make sure you can access the new email for email activation
3) You will receive another email activation and once activated, you may log into the system
Q: Does the contact or authorized person have an access to the application form?
A: Yes, both contact and the authorised person may have access to the application form if they have their own registered account.
Q: What web browser does the InvestMalaysia supported?
A: InvestMalaysia is supported by all web browser (latest version).
Q: Can multiple contact persons have access to the same section across the application form?
A: Yes. Registered contact persons share the same access to all section across the application form.
Q: The current Surat Pengesahan MIDA will expire on Dec 2020. Do I need to re-apply when InvestMalaysia SPM goes live?
A: No. Unless you have a new application for SPM.
Q: The current Digital Certificate will expire on Nov 2019. Will the certificate still valid when InvestMalaysia SPM goes live or do I need to re-apply?
A: No need to re-apply since the certificate is still valid.
Q: I intend to renew the Digital Certificate a month earlier from its expiry date. What is the new expiry date for it?
A: Each certificate validity is 2 years from the date of issuance. You can only renew the certificate after the expiry date.
Q: How long will it takes for the new system to process the application for SPM?
A: Based on MIDA client charter for SPM, it will take 5 working days to process.
Q: For application MRO-ST (Aerospace), if the description for item 33A & 33B is too much, where should the company fill in all the information needed?
A: Please use Appendix I and II to fill in the details and it must be uploaded in the supporting document area.
Q: Can I change the ‘Application Sector type’ after I have submitted the request for confirmation letter?
A: Please note that you are not allowed to change the ‘Application Sector type’ once you have submitted the request. You are advised to delete the existing request and fill-up a New Confirmation Letter Request by choosing the right option.
InvestMalaysia
Q: The login screen freeze and I am getting the message "Too many failed login attempts. Please try again in a few minutes."
A: If you have typed in the wrong email and password for more than five times, your account will be locked for 10 minutes. Please try again after 10 minutes with the correct email & password.
Q: At Company Validation page, the system unable to retrieve my company information.
A: Please fill in the exact details for Company Name and Company Registration Number (as registered previously with MIDA). This includes symbol characters (.) and abbreviations (Sdn Bhd).
Q: At Company Profile page, is the Registered Address refers to my company Office Address or Factory Address?
A: The Registered Address refers to the Office Address. Whereas the Factory / Premises Address need to be entered in another sections depending on the forms.
Q: I don't have any account with MIDA. How do I create an account?
A: If you don't have an account, you need to register for a new account to access the new InvestMalaysia system.
Q: Can I add multiple company under my supervision?
A: Yes. You may assign the company under your account and it will be verified by MIDA Admin.
Q: Can I add multiple contact person?
A: Yes. However, each contact person need to have his/her own individual account (registered with MIDA).
Q: The screen turn blank/freeze after I verified my account.
A: If the system screen turn blank/freeze, you are advise to close the tab and re-login into the system.
Q: I'm not at the office, so I am unable to access my company email in order to activate my InvestMalaysia account using public WIFI. What should I do to login to the system?
A: "If you're unable to access the email sent for activation by MIDA InvestMalaysia;
1) Please go to https://investmalaysia.mida.gov.my
2) Register a new account with another accessible email. This is to make sure you can access the new email for email activation
3) You will receive another email activation and once activated, you may log into the system"
Q: The screen turn blank/freeze after I verified my account.
A: If the system screen turn blank/freeze, you are advise to close the tab and re-login into the system.
Q: What web browser does the InvestMalaysia supported?
A: InvestMalaysia is supported by all web browser (latest version).